Yes, you can absolutely talk to someone before you pay for anything.
At Serenity Choice Health, we believe you have a fundamental right to clear medical information, pricing transparency, and personal support before making any financial commitments or booking an appointment. Asking questions first is completely standard, and our guidance is always 100% free and strictly confidential.
1. What You Can Discuss Before Paying
When you reach out to our care coordinators, you can get definitive answers on all of your baseline logistics without opening your wallet:
-
Verify Your Financial Aid Options: You can talk to us about your financial situation upfront. We work directly with organizations like the Chicago Abortion Fund and can determine your eligibility or apply direct financial grants to your account before you ever pay a dime.
-
Get Exact, Transparent Pricing: We provide flat-rate, all-inclusive self-pay pricing bundles with zero hidden fees. We will walk you through exactly what is included (consultations, medications, support therapeutics, and follow-up care) so there are no surprises.
-
Confirm Your Health Insurance or Medicaid Status: If you reside in Illinois and have Illinois Medicaid, your abortion care is fully covered with zero out-of-pocket costs. We can verify your coverage over the phone before you schedule.
-
Review Your Care Options and Privacy Controls: If you are unsure whether you want to choose abortion pills (telehealth/at-home) or an in-clinic procedure, or if you need to set up “discreet masking” for your phone notifications to protect your privacy at home, we can customize your chart details with you first.
2. Guarding Your Personal Information
Anything you share with our team during a preliminary phone call or message is legally protected under federal HIPAA privacy regulations. We do not sell or share your information, and speaking with us leaves no external paper trails.
If you choose a flat-rate self-pay path to keep your care completely off a shared family insurance plan, your consultation and subsequent care remain completely off the grid—preventing any “Explanation of Benefits” (EOB) statements from ever being mailed to a shared home household.
How to Speak With a Real Person Right Now
You do not have to fill out our formal booking forms to get in touch. Choose the path that feels safest and most comfortable for your situation:
-
Call Our Care Line: Speak directly with a supportive, nonjudgmental care coordinator who can answer your questions about timelines, travel logistics if you are coming from out of state, or funding.
-
Send a Secure Message: If you cannot speak safely on the phone, you can send your questions directly through our medical-grade intake system.
We Are Here to Inform, Not Pressure
Our clinical and support teams are dedicated to moving entirely at your pace. We are here to give you the honest facts and support you need to make the choice that is best for your life and your future—completely pressure-free.
[Connect with a Care Coordinator] To ask a confidential question, verify your insurance/Medicaid coverage, or review financial assistance options before scheduling, visit our secure portal at Serenity Choice Health Support.
Dr. James Carter is a board-certified physician and lead clinician at Serenity Choice Health, specializing in reproductive health access and medication abortion protocols. With over 20+ years of experience, he combines clinical expertise with patient-centered care to ensure safe, compassionate, and confidential reproductive healthcare.
